At HP, I was the lead Product Designer on HP Connect for Microsoft Endpoint Manager. Through
launch, my role consisted of leading guided workshops with product, design and engineering teams
to create journey maps and user flows, creating UI library custom to the HP Connect experience,
and developing a final experience from, wireframes to high fidelity mockups.
My Role
Lead Product Designer
Client
HP
Timeline
9 Months
Team
Isaiah Robinson (Me)
The Challenge
With the workforces transitioning to remote environments, IT departments need modern
solutions for managing their machines in remote nice environments. How might we create an hub
for our customers that removes the need for multiple tools to manage the BIOS of their
organizations devices and allows for large scale updates quickly and
efficiently?
Our Solution
A web experience that simplifies BIOS managements key systems (policy creation, secret
management, device management) by:
Establishing visual listing conventions for policies, secrets and device groups
Educating users on policy and secret creation.
A personalized dashboard of your organizations policies, devices and and secrets
managed by HP connect
HP Connect's value in IT
BIOS are the firmware that act as a middleman between the OS and the hardware. BIOS
identify, configure test and connect computer hardware to the OS immediately after a
computer is turned on.Crucial to all devices, BIOS firmware have many functions, including
making sure your device will run without issue by connecting the OS to the Firmware and
testing components like your hard drive, graphics cards and keyboard are all working
correctly.
In discussions with IT leaders for HP customers such as 3M and Federal Reserve Bank the
topic has increasingly turned to how to enable manageability in a “cloud first” world. These
customers, and many others, are looking for ways to free their workflows from their corporate
network. Thus, HP Connect is the a tool that can fundamentally change how IT departments work
across the globe.
Defining HP Connect Journeys
HP Connect has features that are foreign to those not familiar with BIOS management.
Throughout this project, I was able to lead work shopping sessions with project stakeholders
(Product Owners, Engineers, Product Marketing), allowing me to become more knowledgeable
about the product, utilize product understanding when making ux decisions and have live
conversations with team members on what the ideal experience looks like for our customers.
While defining product requirements, my Product partners created their own user-flows based
on features needed for their own experience. Our first sessions of workshops brought clarity
on key actions needed based on their requirements and features.Led by me, later working sessions were focused on my UX efforts of expanding each journey flow for HP Connect features.
Developing the HP Connect Design Library
With our user-flows defined, I began to create the HP Connect experience UI, working closely with UX designers and our design systems team.
Ideation
I began sketching some potential UI structures alongside other designers as thought starters
Page structure
Using HP products that exist today for inspiration, I created a framework for the HP Connect experience.
Low-Fi Wireframes
I created wireframes of how each part of the experience would work within the defined page structure.
Mid-Fi Wireframes
To better socialize the experience to product and design leadership, I developed higher fidelity screens emulating our design system in miro.
To create a curated experience for our customers, I lead the design of custom HP Connect components, rooted in our HP Web Design system. These components provide users with the information and actions needed for BIOS management, while also creating a consistent experience across our product.
The HP Connect Experience
The experience ultimately came together after over 8 months, where we delivered:
A dashboard of their device groups managed
A dashboard of their HP Connect systems, from Policy, Secrets and Device Groups
Policy management; including a policy tab geared towards policy management, policy
creation and publishing
Secret management; including a Secret tab geared towards secret management, policy
creation and publishing
Device Groups; including a list of device groups imported from Microsoft Endpoint
Manager
Check out some highlights below
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